RETURN ON
DELIVERY
Examine the product before signing its delivery note. If the item is damaged or not as described then you may hand it back to the delivery agent for return or exchange
CONTACT US &
INITIATE RETURN
Contact us on +254718222111 or hello@sky.garden after which will send a delivery agent to your doorstep to initiate the return or exchange
RETURN AN
ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies and give it back to the delivery agent.
REFUND
PROCESSED
Once we receive your returned item, we will inspect it and process your refund via Mpesa or bank transfer. Refunds will take 4 working days for cards and 1 working day for mobile money.
RETURN ON
DELIVERY
Examine the product before signing its delivery note. If the item is damaged or not as described then you may hand it back to the delivery agent for return or exchange
CONTACT US &
INITIATE RETURN
Contact us on 0718222111 or hello@sky.garden after which will send a delivery agent to your doorstep to initiate the return or exchange
RETURN AN
ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies and give it back to the delivery agent.
REFUND
PROCESSED
Once we receive your returned item, we will inspect it and process your refund via Mpesa or bank transfer. Refunds will take 4 working days for cards and 1 working day for mobile money.
WE MAKE RETURNS & EXCHANGES EASY FOR YOU
No worries, no hustle, your money is safe until you're happy.
Return Conditions
48 HOURS PERIOD
We give a 48-hour grace period within which the customer can return or exchange a product in case it is faulty or not as described. Food, Beverages & Household Supplies sold by Heri.Online do not qualify for the returns.
AFTER 48 HOURS
After the 48-hour grace period, Sky.Garden facilitates communication between the buyer and the respective seller for further assistance.
RETURN AVAILABILITY
– Does not meet the description stated by the seller on Sky.Garden.
– Is faulty, damaged or not in working condition.
PREPARING ITEM FOR RETURN
Frequently Asked Questions
- You can ONLY return the product if the product is a wrong product or damaged one.
- You cannot cancel the product if you change your mind.
In case a product does not have warranty i.e. accessories, Sky.Garden gives you a 48 hour Return Policy incase the item is faulty. You can not return an item if you change your mind or do not like the product.
- Product must remain sealed, except if the product is defective or damaged.
- Product is still in its original packaging.
- Product is in its original condition and unused.
- Product is not damaged.
- Product label is still attached.
- Product is complete.
- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
- If examination is conclusive and conditions are respected, we will proceed to refund or an exchange will be done within a maximum of 2 business days post product retrieval.
