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Returns & Exchanges

Returns & exchanges with us are easy & free! We are happy to
refund or exchange your products based on the below criteria.

Returns & Exchanges

Returns & exchanges with us are easy & free! We are happy to refund or exchange your products based on the below criteria.

How does our return work?

RETURN ON
DELIVERY

Examine the product before signing its delivery note. If the item is damaged or not as described then you may hand it back to the delivery agent for return or exchange


CONTACT US &
INITIATE RETURN

Contact us on +254718222111 or hello@sky.garden after which will send a delivery agent to your doorstep to initiate the return or exchange


RETURN AN
ITEM

Place the item in its original packaging, including any accessories, tags, labels or freebies and give it back to the delivery agent.


REFUND
PROCESSED

Once we receive your returned item, we will inspect it and process your refund via mpesa or bank transfer. Refunds take 24 hours after initiation.

WE MAKE RETURNS & EXCHANGES EASY FOR YOU

No worries, no hustle, your money is safe until you're happy.

Return Conditions

48 HOURS PERIOD

We give a 48-hour grace period within which the customer can return or exchange a product in case it is faulty or not as described. Food, Beverages & Household Supplies sold by Heri.Online do not qualify for the returns.

AFTER 48 HOURS

After the 48-hour grace period, Sky.Garden facilitates communication between the buyer and the respective seller for further assistance.

RETURN AVAILABILITY

Returns & exchanges can only happen if the product in question:
– Does not meet the description stated by the seller on Sky.Garden.
– Is faulty, damaged or not in working condition.

PREPARING ITEM FOR RETURN

For a successful return & refund or exchage to occur, the product must be in the same condition they were delivered in. Place the item in its original packaging, including any accessories, manuals, tags or freebies it may have come with.

Frequently Asked Questions